Avaya IP Office in the Office

- Making office life easier and more productive

Owners of SME businesses are often early adopters of technology, especially if the technology can be proven to reduce costs and increase sales.  Adaptive Desktop SMS and Adaptive Progressive Dialler deliver ways in which both objectives can be met.  Of particular note is the smaller Adaptive Progressive Dialler licences that are used by telesales teams that use “off-the-shelf” applications like ACT!, GoldMine and Salesforce. Other examples include using SMS to arrange and confirm appointments, communication with field based staff and SMS marketing.

• Adaptive CTI Professional
  Adaptive CTI Professional is a fully featured CTI product.  Key features include a company contact list with the ability to collect data from CSV files or SQL databases and auto update details so that the caller’s latest information is always displayed onscreen; ability to schedule call-backs for users and teams; screen-pops for popular products including, ACT! GoldMine, Maximizer, MS Outlook, MS CRM and Salesforce.com; a Keystroke Macro Editor to enable screen-popping of any database that can be navigated from the computer keyboard and a comprehensive developers toolkit so that developers can create fully integrated CTI applications.
  

• Adaptive Desktop SMS
  Adaptive Desktop SMS enables users to send and receive SMS TXT messages from their PC to mobile phones.  Key features include Grab and SMS; insert standard paragraphs; schedule message delivery time and bulk send the same message to many mobile phones at the same time. Adaptive Desktop SMS also includes a comprehensive message database so that you can track and report on all message and user activity.
  
  Adaptive Desktop SMS can send messages using an SMS Gateway Service or can send and receive messages using up to eight GSM Modems.

• Adaptive Progressive Dialler
  Adaptive Progressive Dialler provides the ability to automate outbound dialling.  A Progressive dialler uses the phone on the user’s desk to initiate the call.  This means that every call is fully attended by the user and there is zero chance of a “silent call”. This type of dialler is typically used when calling businesses and to numbers where there is a high likelihood of calls being answered. 
  
  The Adaptive Progressive Dialler includes Adaptive CTI Professional and can be used with common CRM systems like GoldMine and Salesforce.com, with call centre applications including CallScripter and with any other database that can be navigated using the computer keyboard. 
  
  Data can be imported into the Adaptive Progressive Dialler using CSV files or automatically (and scheduled) using SQL or other ODBC compliant databases. A comprehensive Management Console is also included.