Avaya IP Office in Public Sector and Not for Profits
- Reducing costs and increasing customer satisfaction
There are numerous applications in the Public Sector and not for Profit organisations, Examples include screen-popping patients’ details’ when they call in to book services, sending SMS appointment reminders, using Progressive and Predictive Diallers to streamline fund raising outbound calls and providing easy access to services through Web Call-backs and Web Chats.
- Adaptive Desktop SMS
Adaptive Desktop SMS enables users to send and receive SMS TXT messages from their PC to mobile phones. Key features include Grab and SMS; insert standard paragraphs; schedule message delivery time and bulk send the same message to many mobile phones at the same time. Adaptive Desktop SMS also includes a comprehensive message database so that you can track and report on all message and user activity.
Adaptive Desktop SMS can send messages using an SMS Gateway Service or can send and receive messages using up to eight GSM Modems.
- Adaptive Progressive Dialler
Adaptive Progressive Dialler provides the ability to automate outbound dialling. A Progressive dialler uses the phone on the user’s desk to initiate the call. This means that every call is fully attended by the user and there is zero chance of a “silent call”. This type of dialler is typically used when calling businesses and to numbers where there is a high likelihood of calls being answered.
The Adaptive Progressive Dialler includes Adaptive CTI Professional and can be used with common CRM systems like GoldMine and Salesforce.com, with call centre applications including CallScripter and with any other database that can be navigated using the computer keyboard.
Data can be imported into the Adaptive Progressive Dialler using CSV files or automatically (and scheduled) using SQL or other ODBC compliant databases. A comprehensive Management Console is also included.
- Adaptive Messaging
Adaptive Messaging does for email and SMS messages what an Automatic Call Distributor (ACD) does for calls in a call centre – it routes, queues and automatically presents messages to the next available user with the correct skills to deal with it. Adaptive Messaging is ideal in call centres and any environment where multiple users are servicing communal email accounts, for example: sales@nms-adaptive.com.
Adaptive Messaging supports an unlimited number of email addresses and up to eight GSM Modems.
Adaptive Messaging includes an extensive message rules system that can automatically “read and reply” to messages. Replies can be context sensitive and can include information collected from SQL databases.
Adaptive Messaging includes a centralised database of all messages so you can track exactly what happened to a message and see all associated messages. A comprehensive Management Console that provides real-time and historical reports is included.
All of the applications presented on this website are in use in Government, Commercial and Not for Profit service organisations.
|
