Avaya IP Office in online businesses

- Turning website visitors into customers

Many organisations now have a web presence and use it to generate revenue from both new and existing customers.  Providing website visitors with a way to communicate with your business while they browse your website has been proven to increase enquiries and sales.

Some companies have discovered that a timely phone call to a web site visitor can dramatically increase the chances of that visitor becoming a customer.  In other words, making outbound calls to customers generates more sales.  Adaptive Web Assist (sometimes coupled with an Adaptive Dialler) can deliver this sort of interactive and dynamic response.

• Adaptive Web Assist
  Adaptive Web Assist provides Web Chat and Web Call Back facilities so that visitors to a website can request assistance.  Chats and Call-Back requests are queued and routed to the next available person with the skills to deal with the enquiry. 
  
  Adaptive Web Assist includes a centralised database of all requests with associated user actions and a comprehensive Management Console provides real-time and historical reporting.



• Adaptive Messaging
  Adaptive Messaging does for email and SMS messages what an Automatic Call Distributor (ACD) does for calls in a call centre – it routes, queues and automatically presents messages to the next available user with the correct skills to deal with it.  Adaptive Messaging is ideal in call centres and any environment where multiple users are servicing communal email accounts, for example: sales@nms-adaptive.com.
  
  Adaptive Messaging supports an unlimited number of email addresses and up to eight GSM Modems.
  
  Adaptive Messaging includes an extensive message rules system that can automatically “read and reply” to messages.  Replies can be context sensitive and can include information collected from SQL databases.
  
  Adaptive Messaging includes a centralised database of all messages so you can track exactly what happened to a message and see all associated messages.  A comprehensive Management Console that provides real-time and historical reports is included.